I spent a large portion of Monday and Tuesday on the phone trying to get my freezer operating. First call was to Home Depot, where a lovely manager called GE and lit a fire under them. Deshalique, my GE "case manager," called me back to say yes, the temp sensor that Jerry's Appliance Repair wanted was back ordered to June 21, but good news, she had access to more warehouses than Jerry's did and she could get a temp sensor out to me this very afternoon! Well, not this very afternoon, because it was after 3 pm and that's when the shipping closes for the day, but tomorrow.
Thank you, and please send me an email with the tracking number, when it's shipped, so I can be alert. A couple of hours later, there was an email, not with a FedEx tracking number, but with the message that the part is back ordered to August 20.
|I am not having fun|
Tuesday, back on the phone with GE for an hour and a quarter, this time with Sabrina, who couldn't have been nicer as she suggested they would take away the old (new) freezer and bring me a new one. How wonderful! She would get that transaction going right now, just let me put you on hold for a bit. She came back to report that there are no 17-cubic-foot freezers to be had anywhere, but how about a 14-cubic-foot model? Well sure -- do you have any of them? Apparently so, and one will be delivered on April 7. (Seeing will be believing.)
I see on the GE website that this freezer costs about $100 less than what I paid for the big one. Will the refund for the difference be done through Home Depot or through GE? Hmmm. Sabrina wasn't planning on making any adjustment. I said that wasn't going to work. She put me on hold again for a while, then came back to say that she would put me in for an exception and my case manager would call me within 48 to 72 hours with an update.
By the way, those of a certain age may remember when the US government decided to force the Panamanian dictator/druglord Noriega out of his embassy hideaway by playing heavy metal rock music 24/7, very loud. If such a situation comes up again I suggest we could accomplish the same thing at much less volume simply by playing the GE hold music, a new age-y concoction punctuated now and then by a siren-like wail. People who weren't having anxiety issues when they made the call will be certifiable by the time they get to hang up.